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We are committed to offering a friendly, efficient and caring service to our patients. We welcome all feedback.
You can send us your feedback via our Feedback and Suggestions form.
Formal Complaint
If you have a formal complaint, you can write to the Practice Manager at Woodlands Medical Centre, Woodlands Road, Didcot, OX11 0BB.
We will make a record of the details of your complaint.
Try and make your complaint as soon as possible after the event and try to give as much detail with dates as you can.
Who can Complain?
- Complaints can be made by patients, former patients, or someone who is affected by the actions of the practice. Complaints may also be made by a representative of a patient who is unable to make the complaint directly.
- If the person affected does not wish to deal with the complaint themselves, they can appoint a representative to raise the complaint on their behalf. We will ask the affected person to provide their consent to this.
- When a complaint is made on behalf of a child, thre must be reasonable grounds for the complaint being made by the representative rather than the child (eg age) and the complaint must be made in the best interests of the child.
What happens when I make a written complaint?
We will strive to acknowledge your letter or email within three working days of receipt while the matter is investigated.
- We may telephone you in response to your letter or email to clarify any points.
- We may invite you to a meeting to discuss your concerns in person.
- We aim to have completed any investigation of your complaint, and provided a confidential response, within twenty five working days. Where we are not able to achieve this, we will keep you informed of our progress.
- You will not be penalised or discriminated against if you make a complaint. We welcome feedback and wish to know if we have fallen short in our service to patients.
- Complaints are discussed at Practice governance meetings.
What can I do if I am not happy with the response?
You can also contact
- The Advocacy People: Supporting you if you have not had the service you expected from a service provided or paid for by the NHS.
- NHS Buckinghamshire, Oxfordshire and Berkshire West ICB
- The Patients Association: they provide advice, health news, signposting to further information and general advice.
If you remain dissatisfied
If you remain dissatisfied, then you also have a right to take your concerns to the Ombudsman