Online Access Application

From the end of October 2023, the NHS is encouraging all patients to have full online access to their prospective medical record to support them with managing their health.  This access can be via a number of patient apps such as the NHS App or Patient Access. Some people will find online access to their detailed medical record helpful, but others may not feel comfortable with the details of every consultation being available online.

It is important to note that once you have requested that your medical information is available online we have no control over who sees it. It is entirely your responsibility to ensure that the company you use to access your information has appropriate safeguards in place to keep your information secure, and to take appropriate actions with password security and how you access your information to make sure that no unauthorised access happens.

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You can now book appointments, order repeat prescriptions and see some of the information in your GP records, including medications and allergies online.
The surgery has a responsibility to look after your GP records. You must also take care online and make sure your personal information is not seen by anyone who should not see it.

Keeping your username and password safe

When you register to use Online Services, you will create your own username and password, which you will use to log in. You should not share your log in details with others.
To protect your information from other people:

  • You should keep your password secret and it is best not to write it down. If you must write it down, keep a reminder of the password, not the password itself. This should be kept in a secure place.
  • If you think someone has seen your password, you should change it as soon as possible. You may want to call the surgery if you are not able to change it right away, for example, when you do not have access to the internet.
  • You should not share your user name or password. No one should force you to show them your log in details, you have the right to say no. If someone forces you, tell the surgery as soon as possible.
 

Using a shared computer

You need to take extra care when using a shared computer to look at your records online. This could be at the library, at work, at university or at home. To protect your personal information from others  when using a shared computer. 
You should:

  • Look around to see if other people can see what is on the computer screen. Remember, your records contain your personal information.Look around
  • Keep your username and password secret. Just like your bank account PIN you would not want others to know how to get into your records.
  • Make sure you log out when you finish looking at your records so that no one else can see your personal information or change your password without your knowledge.
 

Incorrect information in your records

On rare occasions information in your records might be incorrect.

  • If you find any incorrect information you should let the surgery know as soon as possible.
  • If you see information about anyone else in your records, log out immediately and let the surgery know as soon as possible.

Patients under the age of 16 cannot have their own account
Patients over the age of 16 must have their own personal email account which cannot be shared

 
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