Suggestions and Complaints
We are committed to offering a friendly, efficient and caring service to our patients.
We welcome all feedback.
If you have a formal complaint, you can
We will make a record of the details of your complaint.
Try and make your complaint as soon as possible after the event & try to give as much detail with dates as you can.
What happens when I make a written complaint?
We will strive to acknowledge your letter or email within three working days of receipt while the matter is investigated.
- We may telephone you in response to your letter or email to clarify any points.
- We may invite you to a meeting to discuss your concerns in person.
- We aim to have completed any investigation of your complaint, and provided a confidential response, within twenty five working days. Where we are not able to achieve this, we will keep you informed of our progress.
- You will not be penalised or discriminated against if you make a complaint. We welcome feedback and wish to know if we have fallen short in our service to patients.
- Complaints are discussed at Practice governance meetings.
What can I do if I am not happy with the response?
You can also contact
- Independent Health Complaints Advocacy: Supporting you if you have not had the service you expected from a service provided or paid for by the NHS.
- NHS England
- The Patients Association: they provide advice, health news, signposting to further information and general advice.
If you remain dissatisfied
If you remain dissatisfied, then you also have a right to take your concerns to the Ombudsman
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