Suggestions and Complaints

We are committed to offering a friendly, efficient and caring service to our patients.

We welcome all feedback.




We welcome feedback and suggestions on how we can improve the services we offer. Please click here to submit feedback online.


Formal Complaint

If you have a formal complaint, you can 

We will make a record of the details of your complaint.

Try and make your complaint as soon as possible after the event & try to give as much detail with dates as you can.


What happens when I make a written complaint?

We will strive to acknowledge your letter or email within three working days of receipt while the matter is investigated.

  • We may telephone you in response to your letter or email to clarify any points.
  • We may invite you to a meeting to discuss your concerns in person.
  • We aim to have completed any investigation of your complaint, and provided a confidential response, within twenty five working days. Where we are not able to achieve this, we will keep you informed of our progress.
  • You will not be penalised or discriminated against if you make a complaint. We welcome feedback and wish to know if we have fallen short in our service to patients.
  • Complaints are discussed at Practice governance meetings.

What can I do if I am not happy with the response?

You can also contact


If you remain dissatisfied

If you remain dissatisfied, then you also have a right to take your concerns to the Ombudsman