Suggestions and Complaints

We are committed to offering a friendly, efficient and caring service to our patients.

We welcome all feedback.



Formal Complaint

If you have a formal complaint, you can 

We will make a record of the details of your complaint.

Try and make your complaint as soon as possible after the event & try to give as much detail with dates as you can.


What happens when I make a written complaint?

We will strive to acknowledge your letter or email within three working days of receipt while the matter is investigated.

  • We may telephone you in response to your letter or email to clarify any points.
  • We may invite you to a meeting to discuss your concerns in person.
  • We aim to have completed any investigation of your complaint, and provided a confidential response, within twenty five working days. Where we are not able to achieve this, we will keep you informed of our progress.
  • You will not be penalised or discriminated against if you make a complaint. We welcome feedback and wish to know if we have fallen short in our service to patients.
  • Complaints are discussed at Practice governance meetings.

What can I do if I am not happy with the response?

You can also contact


If you remain dissatisfied

If you remain dissatisfied, then you also have a right to take your concerns to the Ombudsman