Same Day GP assessment appointment system
From Monday 5th October 2020 there will be no pre-bookable appointments with the doctors. Instead all appointments will be bookable on the day.
We are making these changes for the following reasons:
- Improve continuity of care (being able to contact your usual/preferred GP either for acute or ongoing care)
- Improve access to routine GP telephone appointments
- Help patients gain the most appropriate advice and assistance
- Manage the change from predominantly face-to-face consulting prior to COVID-19 to remote/telephone/video consulting
If you need to speak to a GP or think you may need to be seen by a GP from Monday 5th October (for either a non-urgent routine matter or follow-up of an existing health problem), please phone the surgery and speak to a receptionist or use the e-consult option. For urgent clinical queries please phone the surgery.
GP appointments will be available each morning and afternoon, if you prefer to speak to your usual GP or a specific GP please ring on a day that particular GP works. You can see when each GP works on our website.
The GP will phone you at some point during the morning (0830-1200) or afternoon (1400-1800) session. Please ensure you provide a contact number that you will be available on during that time.
If a face-to-face consultation is required, the GP you speak to will book that directly and arrange for you to be seen.
If you think a home visit may be required as you are unable to travel to the surgery please ring as early as possible in the day to discuss with a GP.
As a patient of the practice you are able to see any of the doctors. Surgeries are held each weekday with the exception of Bank Holidays between 08:30 - 13:00 and 14:00 - 18:30 (times may be subject to slight variation).
If you wish to make an appointment to see either a doctor or nurse please telephone: 01235 517760
We offer three extended hours evening surgeries for appointments per week. These clinics have pre-bookable appointments between 18:30 and 20:00 which are held on Tuesdays, Thursdays and alternate Wednesdays and Fridays.
We offer routine appointments on Saturday mornings with appointments between 08:30 & 12:00. These appointments are to help patients who commute or find it difficult to attend surgery during normal opening hours. Please note that we cannot see patients who do not have a booked appointment at these times.
These appointments are provided under the General Practice Access Fund (GPAF) scheme. This is a local scheme to offer patients appointments in the evenings and weekends, please click here to read more.
In addition to this we offer four late evening telephone appointment surgeries per week with appointments between 18:30 and 20:00 which are held on Mondays, Tuesdays, Wednesdays and Thursdays.
For urgent treatment you should still contact the Out of Hours Service on 111
As some of you may be aware, Woodlands is a training practice for GP Specialty Trainees, Foundation doctors and Medical students. We feel that passing on our knowledge and passion about being a GP to younger medics is vital to the long term sustainability of the NHS and specifically primary care.
GP Specialty Trainees are doctors who have decided to specialise in the wonderful world of General Practice. They are in rotation for either 6 months or 12 months at a time and have a nominated GP supervisor for all clinics. GP 'ST's' are in the final stages of their GP training and are senior trainees.
‘Foundation’ doctors are fully registered and competent young doctors working on rotation from Oxford University Hospitals Trust to gain experience. They are supported and tutored at Woodlands as they gain knowledge and experience in the work of a GP.
We also teach 4th and 5th year medical students from a variety of medical schools. Medical students are supervised by a GP at all times. You may be offered an initial 20 minute assessment with a medical student before seeing a named GP, so your appointment time will be much longer.
By training both junior doctors and medical students at Woodlands Medical Centre we hope to encourage more young doctors to see General Practice as a career choice.
As part of training our trainees will occasionally video consultations. We find videoing consultations a very useful tool to develop our communication skills. If videoing is occurring during the clinic in which you have an appointment, you will be offered a consent form at reception to read and sign. This is entirely voluntary and declining consent to have your consultation videoed will not affect the care that you receive. The video data is kept securely on a device in the practice and is not uploaded. It is viewed by only the learner and their GP supervisor for education purposes only
Urgent Same Day Appointments
If you consider that you have a problem which you feel is urgent for the same day, then you should telephone the surgery on 01235 517760. When speaking to the reception staff you will be asked to give an indication of the nature of your problem so that this information can be passed to the duty doctor. If your condition is very urgent please make this clear to the receptionist. In most cases the duty doctor will wish to speak to you first and then you may be given an appointment or advice.
Patients should note: although given an appointment time, urgent surgeries cannot always run to time and patients are likely to have to wait to be seen.
If you would like medical advice from your doctor over the phone please contact the surgery to make a telephone appointment. For advice on an urgent medical problem, or if requesting a home visit, you will be offered an appointment with an on duty doctor.
To contact Practice Nurses please ring the surgery on: 01235 517760 to book a call.
If you wish to speak with a health visitor please ring: 01235 816325.
If you cannot attend an appointment for any reason please inform us as soon as possible. You can cancel your appointment via the following options:
- Leave a message on our cancellation line 01235 517760 Option 6